Refund Policy
Last updated: September 28, 2026
We want every peso to feel fair. Most tools have a free preview, so you can see the result before you pay.
1. Paid but credits didn't arrive
Report it within 7 days with the GCash reference number, amount, date and your account email. Once verified, we'll add the credits or refund the payment to the GCash number you used.
2. Wrong amount or double payment
If you sent a different amount or paid twice, message us. We'll credit the amount received or refund the extra, whichever you prefer.
3. Charged but the tool failed
If you were charged but the file didn't work because of a problem on our side, we'll return the credits. For AI tools, credits are returned automatically when a request fails.
4. Not refundable
Credits used on a file that worked correctly, including details you entered wrong yourself (typos, wrong photo), since there's a preview before you pay.
Free or bonus credits, and credits on accounts blocked for fraud or abuse.
Unused credits can't be converted back to cash, unless we shut the service down.
5. How to ask for a refund
Contact us through the Help page. Approved GCash refunds are sent within 7 working days to the GCash number used for the payment.